PRIVACY POLICY
General information
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1) Who is the Data Controller?
Trecalici Srl con sede in Via Marzabotto, 32 - 36022 Cassola (VI)_cc781905-5cde-3194 -bb3b-136bad5cf58d_con P.IVA 04307620247, is the Data Controller, i.e. the subject who decides how and why to process your personal data.
You can always contact Trecalici by writing to the above address, calling +39 3293765612 or writing to the email info@trecalici.com.
2) What personal data do we collect?
The categories of personal data that Trecalici collects and processes when you browse or make purchases on trecalici.com are as follows:
a) we collect the personal data necessary to conclude and execute your purchase on trecalici.com such as name and surname, e-mail address, shipping address, billing address, telephone and payment data ;
b) we collect your e-mail address when you subscribe to our newsletter service;
c) we process the personal data you provide us when you contact our Customer Service to provide you with the requested assistance;
d) subject to your consent, we collect and use your personal data for marketing purposes;
e) for the registration of your account, we collect your name and surname, your e-mail address, your password and your tax code. If you are a registered user, we collect information about your access to the reserved area of the Site. With your express consent, by analyzing your personal data we can process information regarding your interests and your preferences with respect to our products and services, order to present you proposals and offers in line with your tastes.
f) we collect information about your navigation on trecalici.com, such as the pages you visit and how you interact with the single page and we save this information on our servers.
We inform you that Trecalici does not process personal data relating to minors.
If you access trecalici.com and use the services offered by Trecalici you declare that you are of legal age.
3) How do we use the personal data collected?
Trecalici collects and processes your personal data for the following purposes:
a) conclude and execute the contract for the purchase of the products offered on trecalici.com. When you complete your purchase, we ask you for the personal data necessary for the execution of the contract, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, product shipping and any management of the made.
b) registration on the Site and use of the services offered to registered users. Registration on the site is possible by entering some personal information, necessary to guarantee your identification and the performance of the services offered to registered users.
c) provision of the services offered on trecalici.com. To this end, Trecalici has the need to collect, in relation to each service and its characteristics, the personal data necessary to carry out the service requested by you.
d) management of requests to our Customer Service, which uses the personal data you provide to satisfy your requests for information and requests for assistance.
e) sending of CVs. If you send us your CV to be considered for an open position, we will use the information contained in your CV for that purpose only. Your CV will be kept for a maximum period of six months, after which it will be deleted: if you wish, you can of course send us a new updated version.
f) statistical analysis and surveys. We use some information about your use of the site to carry out statistical analyzes and surveys in order to improve our offer and our services;
g) sending of commercial and promotional communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the Site, we will send you communications containing our commercial proposals on similar products and services to the e-mail address you provided.
h) subject to your express consent, we will be able to use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. Furthermore, always subject to your consent, we will be able to use your contacts in the context of carrying out market research and surveys to measure satisfaction in order to improve our services and the relationship with our users. These communications will take place exclusively with the methods chosen by you (via e-mail, paper mail).
If you wish to authorize the activities of point h) and subsequently do not wish to receive further communications from Trecalici or wish to limit the ways in which you can be contacted, you can interrupt these communications at any time by simply clicking on the appropriate link " unsubscribe” at the bottom of each communication, contacting Trecalici by writing to 329 3765612 or by writing to the above address.
We inform you that you may receive further communications from us even after submitting your unsubscribe request, as some mailings may have already been planned, our systems may take some time to process your request.
In relation to all the activities indicated above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation on the matter.
4) Your Account profile
When creating your account, we offer you the opportunity to use the following services:
- Order history: follow the shipment of your orders, exchange or return items that are not right for you and see the history of your orders.
- Wish list: save the items you most want and keep an eye on their availability.
- My account: manage your registration data.
- My addresses: save or edit your addresses to always have them at hand and complete your purchases faster.
To ensure that the information in our possession is correct and allows us to adequately carry out the activity described above, we invite you to access the "My account" section and, if you deem it necessary, to update them.
5) Legal basis of the processing
We process your personal data only in the presence of one of the conditions provided for by current legislation, and specifically:
a) for the conclusion and execution of a contract of which you are a part.
When we process your data for the conclusion of the purchase contract of which you are a part, we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:
- conclusion and execution of a purchase contract for the products offered on trecalici.com;
- registration on the Site and use of services reserved for registered users;
- provision of services offered on trecalici.com;
- management of your requests by our Customer Service.
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data to us or not, but in the absence of the requested data it will not be possible for us to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of Trecalici and that Trecalici will not be able to manage your requests;
b) to comply with a legal obligation.
In the event of the conclusion of a contract for the purchase of goods on trecalici.com, the processing of User data will take place to implement the legal obligations to which Trecalici is required in accordance with the tax provisions and other regulations to which Trecalici is subject. You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if you conclude it, your data will be necessary and will be processed to implement the aforementioned legal obligations to which Trecalici is required.
The processing of voluntarily sent CVs, carried out to evaluate candidates with respect to a possible job position at Trecalici, is legitimate as it is expressly authorized by a law, which specifies that in this case the consent of the person to whom the CVs refer is not required personal data. You are free to send us your CV or not, but otherwise we will not be able to evaluate your application for a job position at Trecalici;
c) for our legitimate interest.
Some of your personal data in case of purchase of products on trecalici.com by credit or debit card, may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and prosecute any fraudulent activity.
d) based on your consent.
We will carry out the following treatments only if you have given us your express consent:
carrying out marketing activities and opinion polls and market research;
Providing us with your personal data for these activities is absolutely optional. You are free to provide us with your data for these purposes, but without it it will not be possible for Trecalici to carry out marketing activities, opinion polls and market research, and to analyze your habits.
6) Who will process your data?
Your personal data will be processed by internal Trecalici personnel specifically trained and authorized for processing.
Your data may be transmitted to the police forces and to the judicial and administrative authorities, in accordance with the law, for the investigation and prosecution of crimes, the prevention and protection from threats to public security, to allow Trecalici to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.
7) How long do we keep the data?
We keep your personal data for a limited period of time, which varies depending on the type of activity that involves the processing of your personal data.
Once this period has expired, your data will be definitively deleted or in any case made anonymous in an irreversible way.
Your personal data is stored in compliance with the terms and criteria specified below:
a) data collected to conclude and execute contracts for the purchase of goods on trecalici.com: up to the conclusion of the administrative-accounting formalities. The billing data will be kept for ten years from the billing date;
b) data of the registered user: the data will be stored until you request cancellation of your account;
c) data relating to the payment: up to the certification of the payment and the conclusion of the related administrative-accounting formalities following the expiry of the right of withdrawal and the terms applied for contesting the payment;
d) data collected in the context of the use of services offered on trecalici.com: these data are kept until the termination of the service or the cancellation of the subscription to the service by the User;
e) data connected to user requests to our Customer Service: the data useful to assist you will be kept until your request is satisfied;
f) CV: for six months from receipt;
g) data used for commercial communication activities with users who purchase products on trecalici.com (soft spam): these data are kept until the service is terminated or the user exercises an opposition by unsubscribing;
h) data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind by the user with Trecalici;
i) data used to personalize the Site and to show personalized commercial offers: until the user requests the cessation of the activity and in any case within two years from the last interaction of any kind by the user with Trecalici;
h) data used to carry out market research and satisfaction surveys: until the User requests termination of the activity.
In any case, for technical reasons, the termination of the treatment and the consequent definitive cancellation or irreversible anonymization of the relative personal data will be definitive within thirty days from the terms indicated above.
8) Your rights
You can exercise your rights at any time with reference to the specific processing of your personal data by Trecalici. Find below their general description and how to exercise them.
a) Access your data and modify them: you have the right to access your personal data and to request that they be corrected, modified or integrated with other information. If you wish, we will provide you with a copy of the data we hold about you.
b) Withdraw your consent: you can withdraw at any time a consent you have given for the processing of your personal data in relation to any activity for marketing purposes. In this regard, we remind you that the sending of commercial and promotional communications, the carrying out of market research and surveys to measure satisfaction with the personalization of the website and commercial offers based on your interests are considered marketing activities. . Upon receipt of your request, we will promptly cease the processing of your personal data that is based on this consent, while different treatments or treatments based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Object to the processing of your data: you have the right to object at any time to the processing of your personal data carried out on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, Trecalici will have to evaluate the reasons for your request.
d) Deleting your data: in the cases provided for by current legislation, you can request the deletion of your personal data. Once your request has been received and examined, if legitimate, we will promptly cease processing and delete your personal data.
e) Request that the processing of your personal data be temporarily limited: in this case Trecalici will continue to keep your personal data but will not process them, unless subject to your different request and the exceptions provided by law. You can obtain the limitation of the treatment when you dispute the accuracy of your personal data, when the treatment is unlawful but you oppose the cancellation of your data, when your data we no longer need but you need it to exercise your right in court and when you object to the processing, while we are evaluating the reasons for your request.
f) Request your data or transfer it to a person other than Trecalici ("right to data portability"). You can ask to receive your data that we process based on your consent or based on a contract with you in a standard format. If you wish, where technically possible, we may upon your request transfer your data directly to a third party indicated by you
In order to exercise some of your rights described above you can access your account or alternatively you can contact us by writing to us at 329 3765612 or by writing, or by writing to the address of the Data Controller indicated above._cc781905-5cde-3194 -bb3b-136bad5cf58d_
To ensure that our users' data is not subjected to violations or illegitimate use by third parties, before accepting your request to exercise one of the rights indicated, we will ask you for some information to be sure of your identity.
9) Security measures
We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee:
pseudonymisation or encryption of your data;
the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach.
Furthermore, Trecalici undertakes to regularly test, verify and evaluate the effectiveness of the technical and organizational measures in order to guarantee continuous improvement in the safety of the treatments.
10) Complaints
If you believe that the processing of your personal data has been carried out unlawfully, you can lodge a complaint with one of the competent supervisory authorities for compliance with the rules on the protection of personal data.
In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data.
Further information on the methods of presentation are available on the Guarantor's website, at the address http://www.garanteprivacy.it.
11) Changes to this information
The constant evolution of our services may lead to changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy statement may undergo changes and additions over time, which may also be necessary with reference to new regulatory interventions regarding the protection of personal data.
We therefore invite you to periodically check the contents: where possible, we will try to promptly inform you of the changes made and their consequences
The updated version of the privacy information, in any case, will be published on this page, with an indication of the date of its last update.
12) Legislative references and useful links
The processing of your personal data is carried out by Trecalici Srl in full compliance with the regulations on the subject provided for by Regulation (EU) 2016/679 general regulation on data protection, the rules on the processing of Italian personal data and the provisions of the Authority of Italian control (http://www.garanteprivacy.it).